Cloei for claims

Keep every claims conversation moving.

From first contact to completed claims, Cloei takes on more of the customer journey through intelligent, automated conversations.

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Cloei

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One Platform. More of the Journey.

Claims journeys don’t rely on one conversation. Customers need engaging, information needs collecting, incomplete journeys need recovering and key steps need completing.

Cloei works across those moments, helping your team keep more customers and claims moving.

What Cloei Can Take On

Lead Gen

Engage new leads instantly and start the conversation while customer intent is still high.

New leadsInstant engagementHigh intent
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Partial Applications

Re-engage incomplete applications and help customers continue their journey without making them start again.

Incomplete appsRe-engagementJourney recovery
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Addresses

Explore previous addresses through conversation and identify more potential claims from customers already in your journey.

Previous addressesMore claimsExisting customers
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Lenders

Explore borrowing history naturally and uncover additional lenders and potential claims from existing customers.

Borrowing historyMore lendersMore claims
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ID Collection

Guide customers through verification and ID collection while reducing the manual chasing required from your team.

VerificationID captureLess chasing
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Signatures

Connect customers with your existing signing process while Cloei keeps the conversation moving around it.

SignaturesExisting systemsJourney continuity
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Re-Engage

Re-engage existing customers and explore additional claims without relying on new customer acquisition.

Existing dataRe-engagementNo new acquisition
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Many More Possibilities

Every business is unique. Cloei can take on more use cases across your customer journey.

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More From the Opportunities You Already Have

Not every opportunity requires another lead. Cloei can help claims companies engage faster, recover incomplete journeys, gather more information and uncover additional opportunities from existing customers.

391%

increase in communication rates when leads are engaged within five minutes.*

What Could Cloei Take On in Your Business?

From one part of the journey to multiple customer touchpoints, see where Cloei could make the biggest impact.

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* Source: Harvard Business Review — The Value of Getting to the Right Message to the Right Person at the Right Time (2014)