Cloei AI Limited

Make a data protection complaint

If you are unhappy with how we have handled your personal data, tell us here. You do not need to use any particular wording, and you do not need to know which law applies.

Were you contacted by a business using Cloei? Cloei provides AI messaging technology to other companies. When a business uses our platform to message its own customers, that business decides who is contacted and why, and is responsible for your data.

If your complaint is about being contacted, contacting that business directly is usually faster. You can still complete this form and we will pass it on and help them respond.

About you

We will use this to acknowledge and respond to your complaint.

If your complaint concerns a text or WhatsApp message, giving us the number it was sent to helps us find the records.

Your complaint

Include anything you think is relevant. There is no need to use formal language.

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Contacting you
How would you prefer we reply?

What happens next. We will acknowledge your complaint within 30 days of receiving it. We will look into it, keep you updated, and tell you the outcome.

We may need to confirm your identity before we can discuss personal data with you, and we may need to ask the business that contacted you for information.

If you are not satisfied with our response

You can complain to the Information Commissioner's Office, the UK data protection regulator. You can do this at any time, but it is usually quicker to let us look into it first.

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline 0303 123 1113 · ico.org.uk

Other ways to reach us

If you would rather not use this form, email support@cloei.ai or write to us at Reedham House, 31 King Street West, Manchester, M3 2PJ.

Cloei AI Limited · Company number 16688827 · ICO registration ZC240937
How we handle the information you give us here is explained in our Privacy Policy.