The platform

Everything you need. All in one place.

The Cloei platform gives your team complete visibility and control. Manage conversations, people, callbacks, knowledge and performance — all from one powerful workspace.

One experience acrossWhatsAppiMessageSMSRCSInstagramWeb ChatMessenger
01

Conversation Hub

All conversations in one place. Live, history and performance at a glance.

  • Live and historic conversations across every channel
  • Filter by open, unassigned and closed
  • Full transcript, context and outcome on every thread
  • Search across every customer interaction
02

People

Manage your team, roles and permissions. Keep everyone aligned and accountable.

  • Team leaders, agents and admin roles
  • Availability and status at a glance
  • Permissions scoped to what each role needs
  • Assignment and ownership on every conversation
03

Callbacks

Capture, schedule and manage callbacks effortlessly. Never miss an opportunity.

  • Booked straight into your team's diary
  • Best-time-to-call captured in conversation
  • Automatic confirmations and reminders
  • Full context attached before the call starts
04

Knowledge

Your products, policies and FAQs. Cloei uses your knowledge to give accurate, on-brand answers.

  • Products and services documented in one library
  • Policies and procedures kept current
  • FAQs answered consistently, every time
  • Update once — every conversation reflects it
05

Insights & Reporting

Track performance, response times and outcomes. Make data-driven decisions with confidence.

  • Conversation volume and response rates
  • Callbacks booked and outcomes captured
  • Trends over any period you choose
  • Exportable reporting for the wider business
06

Settings

Configure channels, automations and workflows to match the way your business operates.

  • Connect and manage every communication channel
  • Build and manage automations
  • Set business hours and availability
  • Connect your favourite tools and systems

One platform. Total control.

  • Save time

    Everything you need, all in one place.

  • Work smarter

    Automate the repetitive. Focus on what matters.

  • Stay consistent

    Every conversation. Every time.

  • Drive results

    More conversations. More conversions.

Powerful. Intuitive. Connected.

Built for teams who want better conversations and better results.

AI-powered

Advanced language understanding and continuous learning.

Fully bespoke

Built around your workflows, products, policies and business rules.

Secure & compliant

Enterprise-grade security with GDPR compliance and data protection.

Actionable insights

Real-time reporting and analytics that drive smarter decisions.

Seamless integration

Works with your systems, CRM, calendars and business tools.

Works seamlessly with your stack.

Cloei plugs into the systems your team already runs on.

  • Works with or replaces any BPO
  • Integrates with your CRM
  • Connects to your telephony
  • Syncs with your diary & systems
  • Shares data and conversation history

80%

Lower communication costs

300%

More operational efficiency

24/7

Always on, always working

35%

More enquiries converted

Ready to see Cloei in action?

Book a discovery call today and see how Cloei can transform your customer conversations.

  • 10,000+ conversations every month
  • 98% customer satisfaction
  • 4.9 / 5 average rating across reviews
  • FCA compliant secure, compliant and built on trust