Encryption
Data is protected in transit using TLS 1.2 or above and encrypted at rest.
Trust & security
AI conversations built on trust.
Cloei is designed to help regulated businesses communicate securely, transparently and with clear human oversight.
- EU hosted
- ICO registered
- Always identified as AI
Security by design
Built to protect every conversation.
Practical controls across infrastructure, access and operations—designed for the expectations of regulated teams.
Access control
Role-based access, least-privilege permissions and multi-factor authentication.
Environment separation
Production and non-production environments are separated to reduce risk.
Audit logging
Key system activity is logged to support monitoring, review and accountability.
Incident response
Documented processes guide how we investigate, contain and communicate incidents.
EU infrastructure
Cloei’s production infrastructure is hosted on AWS in the European Union.
Responsible AI
Transparent AI. Human control.
Cloei is clear when a customer is speaking with AI and provides a route to human support when it is needed.
No model training
OpenAI and Anthropic cannot use Cloei customer data to train their models.
Data minimisation
Only the information needed to deliver the service is processed.
Human oversight
Teams retain control of escalation, review and customer outcomes.
Auditable outcomes
Conversation history supports review, quality assurance and accountability.
Procurement ready
The documents your team needs.
Clear information for privacy, legal, risk and procurement reviews.
Have a security or compliance question?
Talk to our team about your requirements, due-diligence process or data protection questions.
Contact CloeiCloei AI Limited · ICO ZC240937