Holidays
Finds the perfect trip based on needs, dates and budget.
- Destination & dates
- Passengers
- Budget
- Airport & transfers
- Preferences
Outcome: Options provided
Travel & holidays
Trips shaped around the traveller.
Holiday enquiries arrive in the evening, on a phone, from someone browsing three other sites. Cloei asks the questions a good travel consultant would — destination, dates, who's travelling, budget, transfers — and comes back with options while they're still deciding.
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The opportunity
What this costs you today.
- Peak enquiry hours are evenings and weekends, not office hours
- Consultants repeat the same discovery questions all day
- Enquiries with incomplete detail take days to turn into quotes
- Customers compare and book with whoever replies first
24/7
Enquiries answered when travellers actually browse
35%
More enquiries converted into bookings
300%
More output from the same consultant team
Use cases
What Cloei handles.
Cloei builds a complete picture of the trip, matches it to what you sell and delivers options before the customer books elsewhere.
Quotes
Generates accurate, personalised quotes in real time.
- Requirements captured
- Options compared
- Quote generated
- Extras and transfers priced
- Quote sent instantly
Outcome: Quote delivered
Callback booking
Captures details and schedules the perfect time.
- Reason for call
- Contact details
- Best time to call
- Confirmation
- Reminder sent
Outcome: Callback booked
How it works
From first message to finished outcome.
- 01
Customer enquiry
Customer reaches out via their preferred channel.
- 02
Cloei engages
AI understands intent and starts a natural, two-way conversation.
- 03
Information gathered
Cloei asks smart, relevant questions to collect what's needed.
- 04
Action taken
Provides quotes, options or books a callback — instantly.
- 05
Handover or close
Seamless handover to your team, or conversation closed with an outcome.
Callback booked
Directly into your diary
Quote delivered
Accurate, instant and personalised
Options provided
Cars, products or services matched
Handover to your team
Full context. No repetition.
Conversation closed
Outcome captured and logged
Ready to see Cloei in action?
Book a discovery call today and see how Cloei can transform your customer conversations.
- 10,000+ conversations every month
- 98% customer satisfaction
- 4.9 / 5 average rating across reviews
- FCA compliant secure, compliant and built on trust