General enquiries
Instant answers, guidance and seamless handovers.
- Understand request
- Provide information
- Next steps
- Handover if needed
- Follow up
Outcome: Query resolved
Lead generation & enquiries
Answer instantly. Hand over warm.
Speed to lead decides who wins. Cloei responds the second an enquiry lands on any channel, qualifies it against your criteria, answers the obvious questions, and either resolves it outright or hands your team a conversation that's already worth having.
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The opportunity
What this costs you today.
- Leads sit unanswered while the team is on other calls
- Agents spend their day on questions the website already answers
- Handovers arrive without context, so customers repeat themselves
- Marketing spend converts poorly because follow-up is slow
24/7
Every enquiry answered the moment it lands
35%
More enquiries converted into customers
80%
Lower cost of handling inbound volume
Use cases
What Cloei handles.
Every enquiry answered immediately, qualified properly and passed on with full context — or closed out without touching your team at all.
Callback booking
Captures details and schedules the perfect time.
- Reason for call
- Contact details
- Best time to call
- Confirmation
- Reminder sent
Outcome: Callback booked
Quotes
Generates accurate, personalised quotes in real time.
- Requirements captured
- Risk assessment
- Quote generated
- Options compared
- Quote sent instantly
Outcome: Quote delivered
How it works
From first message to finished outcome.
- 01
Customer enquiry
Customer reaches out via their preferred channel.
- 02
Cloei engages
AI understands intent and starts a natural, two-way conversation.
- 03
Information gathered
Cloei asks smart, relevant questions to collect what's needed.
- 04
Action taken
Provides quotes, options or books a callback — instantly.
- 05
Handover or close
Seamless handover to your team, or conversation closed with an outcome.
Callback booked
Directly into your diary
Quote delivered
Accurate, instant and personalised
Options provided
Cars, products or services matched
Handover to your team
Full context. No repetition.
Conversation closed
Outcome captured and logged
Ready to see Cloei in action?
Book a discovery call today and see how Cloei can transform your customer conversations.
- 10,000+ conversations every month
- 98% customer satisfaction
- 4.9 / 5 average rating across reviews
- FCA compliant secure, compliant and built on trust